KPI-Based Coaching

Connect practice and coaching to live KPI performance so associates and leaders can focus on the skills and outcomes that need attention now.

Learning meets live performance.

Perform connects practice and coaching to what's happening on the floor this week. 

Associates and their leaders are given the same view of live KPI performance. An associate can see where they stand. A supervisor can see the same thing without assembling it. Neither has to wait for a monthly report to find out. 

That changes what practice is for. Instead of a curriculum decided in advance, the practice aims at the number that's short right now, for the person whose number it is. Coaching conversations start from evidence rather than from a supervisor's impression of how somebody's been sounding. 

Six weeks after the coaching, the same skill gets measured on live calls. Either it moved or it didn't, and you can see which.