Simulation Types

Practice the whole job across voice, chat, email, back-office work, software, and avatar-based conversations—not just the phone call.

Nobody’s day is in one channel.

The channels people struggle with most tend to be the ones nobody trained them on.

Perform simulates the whole job, not just the phone call. Voice and chat, email, back-office work, and the software itself, so an associate navigates the real screens while holding the conversation. Where face-to-face matters, there’s avatar role play with video analysis.

An associate takes a call, works a case, answers an email, and moves through four systems doing all three. A simulator that only handles voice covers a fraction of that and leaves the rest to be worked out live.

Digital lessons, eLearning paths, and AI tutors sit alongside the simulations, so the practice and the underlying knowledge come from the same place.